This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
Responsibilities:
- Applies advanced subject matter knowledge to manage staff activities in solving common and complex business/technical issues within established policies.
- Manages exempt individual contributors and/or supervisors. Has accountability for results of a major program in terms of cost, direction and people management.
- Provides guidance on process improvements and recommends changes in alignment with business tactics and strategy for area of responsibility.
- Plans, manages and monitors operational/tactical activities of Staff.
- Typically reports to MG2 or Director.
- Manages at least 4 employees and typically between 8 and 15 direct reports.
- Manages team responsible for providing on-site hardware, systems, sub-systems and/or other applications support for customers according to contractual service levels.
- Recruits and support development of direct staff members.
- Establish relationship with customers and other functional managers.
- Provide guidance on process improvements and recommend changes in alignment with business tactics and strategy for area of responsibility.
- Provide coaching and leadership to assigned field technicians.
Education and Experience Required:
- Minimum Bachelor's degree or equivalent experience required.
- 5+ years of related experience in computer customer support industry with proven managerial abilities desired.
- Fluent english , native in Spainish and/or Portuguese
Knowledge and Skills:
- In-depth knowledge in specialized area.
- Thorough understanding of full range of company services.
- Detailed knowledge of installation and site environmental support solutions.
- Knowledge of Mission Critical products and services.
- Thorough knowledge of industry drivers relating to TCE.
- Skills in people and project management, planning, problem solving, innovation, analysis, communication and negotiation.
#LI-hybrid
Additional Skills:
Accountability, Accountability, Active Learning (Inactive), Active Listening, Bias, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Experience (CX), Customer Feedback, Customer Lifetime Value, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Infrastructure as a Service (IaaS), Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
#portugal, #spainJob:
ServicesJob Level:
Manager_1
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.