World Talent Selection is an International Recruitment company based in Portugal. We specialize in recruiting Talent in the areas of Customer Service, Tourism and Secretariat in several markets.
We Talent Spirit !
You speak Dutch/Flemish and you are Coffee addict? We are recruiting Dutch/Flemish speakers Talent to Operations Customer Experts in Lisbon !!
Your working day:
- Serving customers in inbound and outbound contacts through voice or digital platforms, identifying, understanding and responding promptly to their specific needs and expectations.
- Achieving high customer satisfaction through personalized, professional communication by applying brand tone to every touch point and situation.
- Using all available skills and information to obtain First Contact Resolution and prevent customers from calling more than once to resolve their issue.
- Being the ambassador and have specialized knowledge of products, sustainability services and commitments, continuously learns and takes advantage of new knowledge and skills in his own work.
- Creating sales and customer retention opportunities between outbound and inbound contacts, influencing the mix of coffee, high value customers, size or order value through genuine interest in customers and their habits, taking advantage of relevant offers.
What you need to know to have a chance of getting this job:
- Fluent in Dutch/Flemish & English
- Experience in Customer Service
- Highly motivated and goal-oriented
- Great communication
You will benefit:
- ✅ SIGNING BONUS : 2500€
- ✅ Competitive Salary package
- ✅ 12-month renewable contract
- ✅ Working in sunny Lisbon Office ☀
- ✅ Initial training during 20 working days
- ✅ Work schedule : Monday to Sunday - 8h/day between 7am to 7pm with 2 days off per week / Rotating shift.
- ✅ Private Heathcare & Dentalcare from contract signature
- ✅ Stable work and career progression;
- ✅ Great activities
And for candidates abroad..
- Airport Pick-up
- Flight refund after 9 month in the company
- Accommodation in a room in a flat shared with others employees
Starting date : 2025, June 24th
Job Types: Full-time, Contract
Contract length: 12 months
Ability to commute/relocate:
- Lisboa, Distrito de Lisboa: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)
Education:
- High school or equivalent (Required)
Experience:
- Sales/Marketing/Digital Marketing: 1 year (Required)
- Customer Service: 2 years (Required)
Language:
- Dutch/Flemish (C1/2) (Required)
- English C1 (Required)
License/Certification:
- Work permit in Portugal (Required)