Are you dynamic and have a sense of service? Then you may be our future Operation Specialist for the Italian Market !
We are looking for a polyvalent person to make part of our Operations team.
Your main tasks will be the following:
- Act as the primary contact for clients during the installation process;
- Guide clients through remote installations, ensuring all systems are correctly configured and operational;
- Provide timely and efficient first-level technical support and troubleshooting to identify and resolve basic issues;
- Support clients with maintenance-related questions and minor technical interventions.
- Collaborate closely with Technicians, escalating more complex technical issues, when needed;
- Ensure all client interactions and technical updates are properly recorded in Salesforce;
- Contribute to the continuous improvement of operational procedures and client support resources.
Preferred experience
- Experience in a customer-facing technical support or operations role;
- Strong problem-solving skills;
- Basic technical knowledge of systems, networks, or IT environments (hardware/software familiarity);
- Excellent communication skills and the ability to explain technical concepts in a user-friendly way;
- Organized, detail-oriented, and capable of managing multiple tasks in a fast-paced environment;
- Team player who thrives in a collaborative, cross-functional setting;
- C2 Level or Native in Italian;
- Fluent in English.
🤙 Why joining Veesion ?
- Joining this ambitious project in a hyper-growth phase will open opportunities for your future career in sales (internally and externally).
- Get familiar with cutting-edge, AI technologies.
- Receive personalized onboarding and support to enhance your sales skills.
- Overachieve to gain more responsibilities: we value performance not seniority.
- Join a company with an international work environment (2 offices, 28+ nationalities).
We are committed to providing you with a fast 2 step recruitment process:
- HR Interview;
- Interview with the Operations Team Leader;
- Finally, an interview with the Operations Manager.
Benefits
- Health Insurance since day one in the company.
- Joining a company that fosters diversity, equity, and inclusion.
- Work with a motivating team in a very dynamic working atmosphere.
- Possibility of gaining skills and responsibilities quickly.
- Flexibility & work/life balance.