Timestamp Group aggregates several leading Portuguese IT solutions and services companies around the concepts of excellence and knowledge sharing. We are committed to technological leadership, based on the quality of our service and technological solutions, supported by continuous training and certification.
Role: Jira Administrator
Job Responsibilities:
· System Administration: Administer JIRA, Confluence, environments on a day-to-day basis.
· Ensure systems are stable and available, addressing user issues promptly.
· User Support and Training: Conduct training sessions for staff on JIRA/Confluence usage.
· Create training materials and support documentation.
· Integration and Migration: Analyze current configurations and manage migrations to new instances.
· Integrate JIRA, Confluence and other Atlassian tools with IT landscape.
· Monitoring and Reporting: Monitor server usage and performance, ensuring compliance with security standards.
· Create JIRA projects, queries, and reports to support business processes.
· Requirements Definition & Functional Specification: Define requirements and functional specifications for enhancements and non-standard requests.
· Coordinate with users’ communities to gather insights and feedback.
· Access Control: Manage access control, including habilitation and technical control.
· Development and Software Lifecycle Management: Oversee the development of applications, including dev, test, support UAT, and technical specifications. Manage the software lifecycle, including release management, refresh, and non-regression testing. Manage IT BAU operations, including governance, coordination, license management. Handle IT incident management, IT monitoring, change management.
Technical Skills Required:
· Thorough understanding of Agile methodologies, including Kanban, Scrum, and SAFe, to effectively support and optimize daily usage across various team setups.
· JIRA Administration: Proficient in configuring and managing JIRA projects, custom fields, and plug-ins.
· Documentation: Proven expertise in generating clear and concise documentation for workflows and processes to support operational excellence.
· API and Webhooks: Strong understanding of JIRA APIs and webhooks for seamless integrations and automations (optional).
· Atlassian Tools: Expertise with Confluence, providing support and optimizing functionalities.
· Technical Expertise: Implement custom XML-based JIRA gadgets and configure complex screen schemes (optional).
Place: Hybrid position
Start: asap