Head Host / Hostess (M/F) – Santa Joana, Lisbon - Be the Warm Welcome to One of Lisbon’s Most Exciting Hospitality Destinations
Are you passionate about people and hospitality? Santa Joana, located in the beautifully restored Locke de Santa Joana in central Lisbon, is home to three of the city's most talked-about venues — Santa Joana, Santa Marta, and Kissaten. Created by the award-winning team at White Rabbit Projects, these venues combine bold design, exceptional food, and standout guest experiences.
We’re on the hunt for a Head Host / Hostess who can lead our front-of-house team and set the tone for every guest’s visit — with energy, charm, and professionalism.
About the Role
As Head Host, you’ll be the face of the restaurant group. You’ll lead guest reception and front desk operations, manage bookings and guest flow, and ensure a seamless and elevated experience for everyone who walks through the door. Your presence will reflect our standards, enhance guest satisfaction, and drive return visits. You’ll also act as the voice and face of the brand, embodying the values that guide everything we do:
Our Values – Start With a Smile, Lead With Purpose
HOSPITALITY IS AT OUR CORE: Greet every guest like they’re family. Anticipate needs, personalise the welcome, and make every visit feel special from the first “hello.”
WE DO THE RIGHT THING: Treat each guest and team member with kindness and fairness. Be dependable, discreet, and a trusted leader at the front of house.
WE PURSUE EXCELLENCE: Keep systems running smoothly. Manage reservations, waitlists, and guest flow with precision, even during peak times.
WE ARE ALL ENTREPRENEURS: Look for opportunities to elevate the guest journey. Be proactive, take ownership, and support the wider team’s success.
Key Responsibilities
- Lead the reception team and front desk operations across Santa Joana venues
- Greet and seat guests with warmth and confidence
- Manage the booking system, waitlist, and guest flow
- Support and escort VIP guests, ensuring an unforgettable experience
- Use CRM tools to personalise the guest journey based on preferences
- Handle feedback and guest issues calmly and efficiently
- Be the link between guests and the wider team, ensuring clear and smooth communication
What We’re Looking For
- Previous experience as a senior host, guest relations manager, or receptionist in a high-end restaurant or hotel
- OR transferable experience from luxury retail, events, or airline hospitality
- Fluent in both Portuguese and English (other languages a plus)
- Strong local knowledge of Lisbon and an awareness of international clientele
- Calm and composed under pressure, with excellent organisational and communication skills
- Charisma, personality, and a natural passion for hospitality
Why Join Us?
- Work with a forward-thinking international hospitality team
- Be part of one of Lisbon’s most exciting new culinary destinations
- Enjoy a stunning workspace in a renovated convent in central Lisbon
- Join a passionate and diverse team where your voice matters
- Meet incredible guests and grow your professional network
Ready to Apply?
If you’re confident, people-focused, and thrive in a fast-paced environment, we’d love to hear from you. Apply now to become Head Host (M/F) at Santa Joana and help shape the future of Lisbon’s hospitality scene.