About Us
UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.
Learn more at www.ujet.cx.
Opportunity
As an Engineering Program Manager, you will lead strategic projects by mobilizing key team members cross functionally within and outside of the engineering organization. You will be responsible for oversight of your project team’s scope, schedule and prioritization. You will partner with engineers and product managers to drive key initiatives in the engineering domain and deliver them on time, on budget, and with high quality. You’ll coordinate project planning, scoping and execution, facilitate communication up, down, and sideways, and influence decision making for the projects. You’ll participate in leadership discussions on prioritization and escalations on these projects. You’ll be working on some of the most important and foundational projects in the company, and have the opportunity to make a huge impact on UJET’s success. Every day you’ll be making our services and our processes better and consistent!
Requirements and Responsibilities
- 4+ years experience:
○ Working with leads from Engineering, QA and Product teams
○ CCaaS or SaaS implementation experience is a plus
○ Working within an Agile/Scrum SDLC is a plus
○ Participate in agile processes, e.g. pre-planning, planning, daily / weekly standups
○ Communicating the status of projects and impediments to internal and external stakeholders
○ Facilitate cross-team coordination, tracking and following up with external dependencies
- Strong experience in agile practices using Scrum, Kanban, SAFe or LeSS is a plus
○ Proficiency with Jira Agile, Confluence, GoogleDocs
○ Help engineering and QA team deliver against schedule
○ Help ensure new releases meet quality targets
- Project management - solid experience in delivering cross functional projects
○ Track and drive all active projects
○ Efficiently load and forecast the timing of new projects
○ Collect team metrics, share with the team, suggest new metrics, and drive improvement using the metrics.
○ Support the team to improve their technical work by reviewing results and establish lessons learned as well as track the improvement.
- Help production support teams in making sure the right tickets are brought into the sprint and pushed through to production when needed.
- Help release management team coordinate environment setups & maintenance, code deployments, and production releases.
- PMI and / or Scrum Master certification - a plus
Annual PT Hiring Range: €60,000 - €80,000
*A candidate’s actual placement within this range will depend on geographic location, work experience, education, and/or skill level.
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UJET is an Equal Opportunity Employer
UJET provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Compliance Responsibilities
Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.
Why UJET?
Beyond our great team and disruptive technology, we offer competitive compensation and benefits, work/life balance, stock options, engaging team events, and more!