Company Description
Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good. Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility. Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.
Job Description
We are looking for a E-Banking Support to join our Inetum Team and be a part of a work culture focused on innovation!
You’ll be the key link between sales, operations, and clients — ensuring every implementation is smooth, strategic, and client-focused. We have a strong footprint in the Banking sector with a lot of challenges for you!
Location: Lisbon
Main Responsibilities:
- Manages end-to-end delivery of Cash Management solutions for your client portfolio, anticipating needs and proposing smart, tailored solutions.
- Takes full ownership of the project lifecycle, from scoping and setup to post-go-live support.
- Keeps clients informed and engaged throughout the process, ensuring transparency and trust, while ensuring clients are well-trained and satisfied with the solutions delivered.
- Follows up on incidents, analyzes feedback, and ensures client concerns are addressed effectively.
- Adheres to internal controls and reports key updates to your Team Leader.
- Contributes to the evolution of Cash Management services and shares the expertise across teams.
Qualifications
Profile:
- Academic background in Finance, Business Administration or related field
- + 6 years in Costumer Service or Helpdesk/IT Support roles (in Banking Operations is a plus) or other relevant experience
- Strong orientation towards the customer, goals, and results.
- General IT and Cash Management products knowledge.
- Fluency in English (mandatory)
- Proficiency in MS Office, specially Excel
- Excellent communication skills
Additional Information
(Hybrid work, with 2/3 days of work in the office in LISBON per week)
Are you the one?!
Send your CV & Join our team!