Job Description
Join our client as a Luxury Concierge Agent and become the trusted point of contact for high-profile clients seeking bespoke experiences. You’ll craft tailored travel, dining, and lifestyle solutions, ensuring every client moment is extraordinary. If you are resourceful, service-focused, and passionate about exceeding expectations, we invite you to bring your expertise to our world-class concierge team.
What You’ll Do:
- Serve as the main contact for VIP clients, handling requests in Dutch/Flemish and English across phone, email, and chat.
- Coordinate exclusive reservations, luxury travel, and curated experiences based on individual client preferences.
- Offer expert recommendations on dining, events, shopping, and cultural activities in Lisbon and beyond.
- Manage urgent and sensitive client requests with discretion, efficiency, and attention to detail.
- Deliver seamless, personalized service from initial contact through to completion.
Your Skills & Experience:
- Native-level Dutch or Flemish, with at least B2 English
- Experience in customer service, hospitality, travel, or luxury services.
- Exceptional communication and problem-solving skills, with a proactive and diplomatic approach.
- Enjoy working with international, high-net-worth clients and delivering memorable experiences.
- Detail-oriented, adaptable, and comfortable handling complex and confidential requests.
Why Join Our Client?
- Permanent contract with a supportive, international team.
- 40-hour workweek with rotating shifts (Monday to Saturday, 7:00 AM – 9:00 PM).
- Competitive gross salary: €21,500/year, paid over 14 months plus quarterly performance bonuses.
- Hybrid work model after 3 months.
- Meal voucher card, €30 monthly transport allowance, and comprehensive health insurance (dental & optical included) after 6 months.
- Office based in central Lisbon