Who are we?
Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Job Summary
The Customer Operations Data Center Technician handles work order requests, maintains detailed documentation, and supports higher-level orders. Responsibilities include racking and stacking equipment, assisting with installations and cross-connects, conducting basic testing, and troubleshooting. The role also involves supporting operations and security teams, ensuring customer satisfaction, managing deployment expectations, providing on-site support, and assisting with projects under supervision.
Responsibilities
Queue Management / Reporting
Promptly review and respond to work order requests
Collaborate on higher-level orders as needed
Maintain comprehensive documentation in the ticketing system
Installations
Rack and stack semi-routine customer equipment
Support routine installations, including ladder racks, fiber raceways, cable management, patch panels, ground cabinets, post racks, tape changes, and backup tasks
Cross-Connect
Assist with standard cross-connect work orders, including installation, terminations, and modifications
Testing / Troubleshooting
Support basic testing and installations
Assist with Layer 1 cross-connect certification testing
Perform semi-routine testing as advised
Stakeholder Partnership
Support operations and security teams as needed
Customer Management
Ensure customer satisfaction by adhering to order execution requirements
Provide exceptional customer service
Aid in managing time expectations for new deployments
Offer on-site support through access and escorting services
Qualifications
Language Skills: Proficiency in Portuguese and English
Educational Background: Completed training in IT or Telecommunications Engineering
Experience: Work experience in the IT field
Customer Service: High customer and service orientation
Work Ethic: Independent and meticulous work approach
Technical Skills: Very good computer skills
What We Offer
Comprehensive and market-competitive remuneration package
Permanent Health Insurance (PHI)
You are entitled to 23 days holiday per annum in addition to any statutory holidays
Restaurant Tickets and partly subsidised meals
Employee Stock Purchase Plan (‘ESPP’)
Excellent growth and advancement opportunities
Internal training/development hub with continuous formative plans available to all
An inclusive, balanced and friendly culture with our embedded ethos in which to strive on
Employee Assistance Programme (EAP)
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.