Position: Customer Support
Location: Lisbon, Portugal
Employment type: Full-time (6 month contract) with possibility of extension / permanent contract
DUTIES AND RESPONSIBILITIES:
- Managed both incoming and outgoing customer calls
- Investigated and resolved buyer, seller, customer, or creator issues, including order and logistics inquiries
- Reviewed reported cases within established turnaround times and quality standards
- Escalated complex or unresolved issues according to company protocols
REQUIREMENTS:
- Native/fluent in Italian both verbal and written (C2 level). Fluent in English (minimum B2 level)
- Ability to listen actively, identify, apply, and explain service with expertise, clarity, and solve issues in the first contact with customers
- Ability to handle stressful situations
- Previous Contact Centre or Customer Service experience (preferable)
- Enthusiastic and skilled in technology applications (using a smartphone, tablet or computer)
- Good and customer-friendly service
- Curious and persistent in solving issues
- Organized and can keep a cool head even in stressful situations
BENEFITS:
- Working schedule: Monday - Sunday, 24/7 rotating shifts
- Modern office in a city center with open spaces, easy to access with public transportation
- Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace
- Support from colleagues with coaching and mentoring opportunities
- Health and Wellbeing initiatives
- Monthly meal allowance and much more