About the role:
As a Customer Support Representative / PCI compliance Specialist at Conectys, you will play a key role in supporting the successful launch and growth of operations in Portugal for one of our high-profile technology clients, recognized for its cutting-edge platform, software solutions, and global presence.
You will play a vital role in ensuring small and medium-sized business owners are protecting themselves and their customers from cybercrime by helping them comply with industry standards and deploy tools to further their cybersecurity posture.
With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. At Conectys we work together to support each other in a common interest, making our customers’ success our own success.
Your responsibilities:
- Support customers via phone, email, and web chat in a professional and clear manner.
- Guide users through the PCI-DSS compliance process, explaining its importance and offering step-by-step help – We will train you to excel!
- Help the users to access and navigate the online platform.
- Aim to resolve issues on the first contact by efficiently collecting the needed information.
- Spot opportunities to recommend relevant products and services when appropriate.
- Handle difficult or assertive conversations calmly and respectfully.
What will make you successful in the role:
- Minimum education: High school diploma or equivalent.
- 1+ years of experience in a customer support role, preferably in a call center
- C1 level of German (both written & spoken)
- B2 level of English (both written & spoken)
- Proficiency in Microsoft Office Suite – Microsoft Word, Excel, Outlook.
- Collaborative, upbeat, and customer-focused
- Clear communicator with active listening skills
- Professional phone presence and soft skills
- Detail-oriented and able to handle multiple tasks
- Solid decision-making and problem-solving abilities
- Available to work flexible shifts while displaying impeccable schedule adherence
Sounds good? Find out what you can get:
- Innovative Culture: Be part of a forward-thinking team at Conectys where creativity, collaboration, and new ideas are celebrated.
- Global Impact: Play a critical role in shaping the future of global outsourcing and customer experience management.
- Career Growth: Enjoy significant opportunities for professional development and career advancement within a rapidly growing global organization.
- Competitive Benefits: Attractive compensation packages, comprehensive health benefits, and flexible work arrangements designed to support a balanced lifestyle.
We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background