We’re partnering with a leading Outsourcing/BPO consultancy supporting a global travel & tourism brand. This is an excellent opportunity for Italian speakers to deliver exceptional service while enjoying the vibrant lifestyle of Lisbon. ️
Location: Lisbon, Portugal (On-site)
Employment Type: 1-year contract
Industry: Outsourcing / BPO – Travel & Tourism
Languages: Italian (C2) + English (B2)
Compensation: Base salary + incentives
Your role will include:
Handling customer interactions via phone, email, chat & social media
️ Providing accurate information and support on products & services
Assisting with technical inquiries and troubleshooting issues
Documenting cases and updating systems accurately
Managing a personal queue of service tickets and prioritizing tasks
Collaborating with teams to ensure proper case closure and service quality
What you’ll need:
Native/fluent Italian (C2) & strong English (B2)
Previous customer service experience
Excellent verbal and written communication skills
Basic troubleshooting abilities & eagerness to learn new tools
Strong organizational and multitasking skills
Team-oriented mindset with adaptability in a fast-paced environment
What’s on offer:
Work with a global travel & tourism leader
Competitive salary + performance incentives
Career growth within the BPO industry
Collaborative, international work environment
️ Exclusive travel perks and discounts
And much more!
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