Customer Service Representative – Portuguese and Spanish Speaker – Remote

SpotOn TA
Município de Braga
Full time
há 4 semanas
SpotOn TA
Full Time Braga, Portugal, Portugal, Remote, Work at Home
June 4, 2025 - October 27, 2025 BPO - Business Process Outsourcing - Customer Service - Multilingual - Shared Services Center - Call Center - Shared Services Center - Customer Service - Shared Services Center - Support Functions - Shared Services Center - Technical Support

*** This Job Opportunity is only offered for candidates living and eligible to work in Portugal.


Salary: Kindly Share with us your salary expectations.

Client: BPO Company.

Remote – Braga, PT


Job Description

As a Customer Service Representative, you will manage incoming communications via email and phone, providing accurate and timely support.


Detailed Duties and Responsibilities

  • Identify opportunities to enhance service delivery and propose actionable solutions.
  • Participate in a rotating on-call schedule (approximately once every four months) to ensure service continuity.
  • Respond to information requests from professionals, clients, or other stakeholders regarding a specific product or service area.
  • Manage incoming communications via email and phone, providing accurate and timely support.

Targeted Qualifications

  • Fluency in Portuguese and Spanish Language, C1/C2 level.
  • Fluency in English Language, B2 level.
  • A strong interest in research and evidence-based practices.
  • A higher education degree in a scientific or healthcare-related field (e.g., life sciences, health sciences, chemistry, or a related discipline) – A mandatory qualification.
  • Ability to work both independently and as part of a team in a dynamic environment.
  • Excellent communication, organizational, and time management skills.

Interpersonal Skills

  • Communicative, Speak and/or write well and get your ideas across to others easily.
  • Interpreter, Look at things and make sense of them, figure what is needed and how to fulfil it.
  • Confident, Pleasant, Energetic, Helpful, Trustworthy
  • Efficient, Perform tasks in the fastest and simplest ways that they can be done.
  • Organized and punctual, put things in order so that they run smoothly and are always on time.
  • Flexible, Can carry different responsibilities, sometimes with very little advanced notice.
  • Listen, Listen/pay attention to what others are saying, without daydreaming or judging them.
  • Precise, Make sure that things are done accurately, correctly, and exactly.
  • Willingness to acquire new knowledge.
  • Service Customers, be friendly patient, and polite with customers and try your best to service their needs/wants.

Offer & Benefits

  • Salary: Kindly Share with us your salary expectations.
  • Remote – Braga, Portugal.
  • Full eligibility to live & work in Portugal is a must.
  • Shift Based.
  • Fixed term 6 months.
  • A global team committed to the company values.
  • A dynamic work environment in a dynamically international company.

How To Apply

If you are interested in the job and you meet the above criteria you need to:

Kindly send your CV In English to jobs@spotonta.com while including the Job Title in the subject and the consent statement in your CV.

By sharing your CV with us by email, you are consenting to the following statement.

Please take into consideration that due to the large volume of applicants, we will only contact the shortlisted ones

In the CV, or resume or application, place the following statement:

“I hereby consent to the processing of my personal data for the purpose of current and future recruitment processes through “SpotOn TA Sp. z o.o.” and its clients and partners, pursuant to the Act of 29 August 1997 on the protection of personal data (Journal of Laws of 2002, No. 101, item 926, as amended).”

Apply
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