Position: Customer Service Representative
Location: Braga, Portugal
Work model: Remote
Employment type: fixed term (6 months) with possibility of extension / permanent contract
DUTIES AND RESPONSIBILITIES:
- Handle inquiries and requests across various communication channels, ensuring accurate and timely updates in internal systems.
- Foster positive relationships by delivering prompt and courteous support.
- Support customer satisfaction and long-term engagement by ensuring effective resolution of issues.
- Maintain a professional and empathetic approach in all customer interactions.
- Work collaboratively with colleagues and leadership to achieve team objectives.
- Share insights on recurring challenges and suggest opportunities for process or service improvements.
REQUIREMENTS:
- Native / fluent in Czech (C2) both verbal and written. Fluent in English (minimum B2 level)
- Previous experience in customer service would be advantageous
- Strong verbal and written communication skills across various platforms (phone, email, chat, social media).
- Basic understanding of customer service principles and the ability to follow standard procedures.
- Ability to handle technical inquiries and troubleshoot common issues with guidance.
- Ability to quickly learn new software and technologies
- Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.
- Organized, detail-oriented, and able to manage multiple tasks simultaneously.
- Willingness to learn and adapt in a fast-paced or evolving support environment.
OFFER:
- Working schedule: Monday to Friday 8AM-5PM
- Competitive salary with performance-based incentives
- Professional growth opportunities within the BPO industry
- Collaborative and supportive work environment
- Access to exclusive travel perks and discounts
- And many more!