Learn About Knok
At knok, we dare to lead and humanize the digital transformation of healthcare. We envision a world where everyone has timely access to quality healthcare through digital technology, creating a more equal society. We genuinely believe in it and you can recognize it in every person who embraces this mission. We are rapidly growing, delivering augmented telemedicine on 4 continents, and we have barely begun!
About the role
We are looking for a Customer Service Associate to be in the front desk, supporting doctors in their medical appointments and using the platform, answering customer questions and responding to complaints.
As a Customer Service Associate, you will:
- Book home consultations, ensuring efficiency;
- Handling emails and calls related to home consultations;
- Registration and management of appointment requests;
- Controlling and monitoring of home consultations activity in real time;
- Coordinate appointments with the triage team and doctors;
- Provide feedback to other teams;
- Ensuring a positive experience for doctors, customers, and partners;
- Clarification on knok subscription plans
About you
To be considered for this role, here are the skills we're looking for:
- Computer skills and good ability to use different tools simultaneously;
- Good communication and argumentation skills;
- Team spirit;
- Time flexibility, namely for shifts (24h);
- Fluency in Portuguese, with the ability to communicate effectively both written and verbally to all levels of business;
- Good level of English, spoken and written.
Nice to have:
- You have previously worked in customer service and/or health care companies
- Immediate availability to start functions;
- Worked in a fast paced, growing environment, preferably in a technology company
- Previous experience in working with healthcare and insurance providers.