Farfetch is a leading global marketplace for the luxury fashion industry, connecting customers in over 190 countries with items from more than 50 countries and over 1,400 of the world’s best brands and charming boutiques from around the world. Farfetch opens a world of luxury for endless expressions of style, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace.
TECHNOLOGY
The Technology team builds end-to-end products and solutions that power our marketplace, delivering an incredible experience for customers globally. From understanding customer and partner needs to designing and testing innovative hypotheses, we create industry-leading experiences for luxury customers everywhere.
PORTO
Our office is near Porto, in the north of Portugal, and is located in a vibrant business hub. It offers a dynamic and welcoming environment where our employees can connect and network with a large community of tech professionals.
THE ROLE
Reporting to the Automation & CRM Manager, we’re looking for a proactive CRM Application Specialist to join our team. In this role, as the first line of support for our Salesforce platform, you will be responsible for handling support incidents, service requests, and ensuring our CRM platform runs smoothly. Your day-to-day will involve performing core Salesforce administrative tasks, troubleshooting user issues, and helping to identify and resolve recurring problems to keep our system clean and efficient.
A foundational, hands-on understanding of Salesforce is essential, along with strong problem-solving skills and great communication abilities to understand user needs and explain solutions. We’re looking for someone eager to learn and grow their Salesforce expertise, who is comfortable with ambiguity and ready to tackle challenges in a dynamic team environment.
WHAT YOU'LL DO
- Act as the first point of contact for all Salesforce users, managing, tracking, and resolving support tickets in a timely manner.
- Identify recurring issues, support root cause analysis, and help implement long-term solutions to improve system stability.
- Perform daily Salesforce administration, including user management, security (profiles, permission sets), page layouts, record types, and validation rules.
- Communicate effectively with business users to understand their needs and provide status updates.
- Create and maintain clear end-user documentation, such as how-to guides and knowledge base articles.
- Manage reports, dashboards, and data (imports, deduplication, exports). Assist with maintaining integrations, sandbox refreshes, release updates, and system health monitoring.
- Proactively suggest process improvements and help implement configuration changes that increase user efficiency and adoption.
WHO YOU ARE
- You have foundational, hands-on experience in Salesforce administration
- You possess strong analytical skills with a methodical approach to troubleshooting, root cause analysis, and issue resolution
- You are a clear and concise communicator, capable of translating technical information for non-technical stakeholders and providing excellent user support
- You are proficient in English
- You are a dedicated team player, able to collaborate effectively to achieve shared goals.
- You show a strong commitment to continuous learning and are proactive in identifying opportunities for process enhancement
- You are a self-motivated professional with a growth mindset and a commitment to continuous learning
- You demonstrate initiative by proactively identifying opportunities for process enhancement
- Knowledge of Agile methodologies (e.g., Scrum, Kanban) and familiarity with tools such as JIRA and Confluence is a plus.
REWARDS & BENEFITS
- Health insurance for the whole family, flexible working environment and well-being support and tools
- Extra days off, sabbatical program and days for you to give back for the community
- Training opportunities and free access to Udemy
- Flexible benefits program.
EQUAL OPPORTUNITIES STATEMENT
- Farfetch is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law.
SCAM DISCLAIMER
- It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process.