Position Snapshot
Location: Linda-a-Velha / Braga (Portugal)
Company: Nestlé Business Services
Full-time/Hybrid mode
Fluent in German
About Us
Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world.
We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.
If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS!
At Nestlé Business Services (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position.
Position Summary
For our Nestlé Business Services, we are currently looking for a CRC Coffee Specialist. Reporting to CRC Team Leader, this professional will be responsible for all the front office contacts with customers for Nespresso brand.
A Day in the Life of...
- Attend all type of contacts done by Nespresso Customer by voice, email or chat for both B2C or B2B business.
- Welcoming customers and identifying their needs.
- Advising customers and potential customers regarding Nespresso products and services.
- Initiating customers into the art of coffee tasting and stimulating their curiosity about our complete range of products.
- Conducting an initial analysis of reported machine malfunctions and guiding customers as effectively as possible to Technical Assistance.
- Maximizing the sale of all available Nespresso products (coffee, machines, and accessories).
What Will Make You Successful
- One- or two-years’ Experience in Customer Facing (mandatory)
- Dominion of Microsoft Office (Outlook, PowerPoint, Excel...)
- Proficiency in German - Mandatory
- Proficiency in English is an asset
- Good relational and communication skills
- Multitasking
- Positive mindset, eagerness to learn, and a team player attitude required.
- Strong organizational and prioritization skills to thrive in a fast-paced environment.
- Strong work ethic and respectfulness required.
What We Offer
Here at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining us will bring you:
- Development of expertise in Nestlé’s Shared Services Business
- Immersion in a culturally diverse team
- Local and international exposure
- Flexible working environment
- Engagement and wellbeing activities
- Competitive salary and annual bonus according to your performance
- Meal allowance card
- Flex Benefits - at NBS you can choose what benefits are more suitable for you
- Make part of the Nestlé Club and get discount in several partners
- Free coffee (and good coffee) at the office
- Shop with special discounts for employees
- Company equipment according to professional needs
- Medical support available at the office (in Lisbon)
- E-learning courses and training program to get you where you aim to be
- Career progression and possibilities for international career