At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.
We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.
At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.
- Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
- Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
- Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
- Talkdesker: YOU!
- Associate Product Managers work closely with product managers, engineers, and designers to do whatever it takes to ensure we're constantly improving our product. Along the way, you will be exposed to all facets of product development, from writing feature specs and creating wireframes, to prioritizing implementation work and QA’ing new releases.
Duties and Responsibilities:
- Contribute to the vision and design of scalable platform products that can be leveraged internally and externally
- Create and maintain close relationships with our customers, market and stakeholders to develop a deep understanding of their needs as well as the competitive landscape
- Build business cases and define requirements/wireframes for new feature enhancements, products, and services
- Capture, analyze, leverage, and share customer insights
- Digging into product analytics and making data-driven suggestions for product improvements and tests
- Document product functionality
- Triaging bugs and feature requests
Qualifications:
- Bachelor’s degree in business, engineering or related field required
- 3+ years of previous experience as a project manager, product manager, software developer, quality assurance, management consultant or similar role
- Solid understanding of relevant technology and tools including APIs, cloud solutions, AI tools and programming languages is preferred
- Excellent English verbal and written communication skills
- Experience with Agile methodologies
- Proven ability to take initiative, use consultative skills and build strong, productive relationships
- Skilled in team management, plan creation and documentation practices
Work Environment and Physical Requirements:
Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)